FAQ

You can find answers to our most frequently asked questions below. If the can’t find the answer you’re looking for; please feel free to get in touch click here to learn more or email us at contact@Reset21.com.au

 

How do I order online?

Add at least one item to your shopping bag and then go to checkout (or click the Checkout button in the top right corner of the website).

During checkout, you can select shipping options and gift options, enter payment information, and add billing and shipping addresses.

You can also review your order before it's final, and make changes to the color, size, or quantity of an item.

 

What happens next?

After you place an order, an order confirmation immediately appears in the same window. The confirmation includes an order number. It's a good idea to write the order number down before closing your browser.

Within 24 hours, you receive an order confirmation email, which shows the same order number and provides a link to your order status page on the website. You can check the status of your order anytime by clicking the "Orders and returns" link in the top right corner of the website.

When your purchase has been shipped from the warehouse, you receive a second email with tracking details. For more information on order tracking, see "Track your order."

 

How do I cancel or change my order?

If you need to make any changes to your order, please contact us at contact@Reset21.com.au within 4 hours of placing your order. We will not be able to make any changes beyond that period.

Our Tax Policy

Order totals shown in the order window during checkout reflect estimated tax. The actual charge to your credit card includes all applicable taxes calculated at the time your order is shipped. Those tax amounts appear on your invoice.

Our tax policy: The taxes we charge on merchandise are based on state and local tax laws and tax rates. The tax for an order depends on the delivery address and the location from which the order is shipped. If an order is made up of items shipped from multiple warehouses to a single delivery address, the tax rate applied to the order may vary based on the warehouse locations.

Where required, tax is also applied to the shipping and handling charges.

If you return an item for a refund, that refund includes the taxes you paid for the item. There is no refund for taxes paid on shipping and handling, because shipping and handling charges are nonrefundable as soon as an item has been shipped.